Terms and conditions

Following are the terms and procedures for joining our tour at Horizon Komodo:

Order and Confirmation:
a. Contact us via the order form on the website or the contact provided.
b. Include the date, number of participants and your contact details.
c. Our team will respond quickly and send tour availability information.
d. Provide accurate and complete information so that we can assist properly.

Payment:
a. Once the tour is confirmed, we will provide payment instructions via email or agreed communication.
b. Payment can be made via bank transfer or an agreed method.
c. Make the payment according to the instructions and confirm the payment to us.

Order Confirmation:
a. After payment is received, we will send an order confirmation via email or an agreed communication.
b. The booking confirmation contains tour details, date, time of departure and other important information.

Cancellations and Refunds:
a. If you need to cancel the tour, please let us know immediately.
b. The cancellation policy will be explained at the time of booking and depends on the time of cancellation.
c. Refunds will be adjusted according to our policy.

Health and Safety Requirements:
a. The health and safety of participants is our priority. Provide relevant health information before the tour.
b. We may perform additional health checks or security requirements if required.
c. Follow the instructions and rules given by our team during the tour.

Please note that the booking terms and procedures may change depending on the tour you choose and the current policies. We will provide detailed information and guide you through every step of the order.

Thank you for choosing Horizon Komodo. We hope to provide an unforgettable experience on Komodo Island. If you have further questions, contact us. Happy traveling!

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